Frequently Asked Questions

NOOCI Products

How should I take NOOCI products?

NOOCI products are made for easy consumption, so that you can easily incorporate them into your daily routines.

ReNoo: Take 1-3 packets in the morning. Mixed in water, tea or drink of choice.
Noo Air: Take 2 capsules together, with or without food, any time during the day.
Noo Moon: Take 2 capsules together, with or without food, any time during the day.

Where are NOOCI products made?

Our products are manufactured in Japan and adhere by strict quality controls – that’s how we make sure that our supplements are of the very best quality!

How are NOOCI products made?

The making of NOOCI products is a lengthy and comprehensive process -- we put a lot of thought and care into every step of the process.

To start, sourcing is very important to us and we only work with carefully-vetted suppliers that meet 3A standards (i.e., the highest standard) of quality ingredients, and that they have clean and compliant facilities that meet FDA standards and regulations. The herbs are then processed using Good Manufacturing Practices (GMP) standards of cleansing, extracting, inspection and powdering, and the manufacturing facility follow strict ISO standards. To obtain additional indepedent assurance, we also work with third-party organizations to test for bio-identity, purity, potency, pesticides, microbes, heavy metals, and much more.

That is a very simplified version of our manufacturing process -- you can click through to learn more about our specific sourcing, extracting, and fermenting processes.

Are NOOCI vegetarian and vegan-friendly?

Yes! All our products are plant-based, gluten-free, and free of animal and dairy products.

TCM Herbs

Can I take TCM herbs and vitamins together?

Yes, generally you can take TCM herbs with your regular vitamins.

Can I take TCM herbs together with prescription medication?

In formulating our products, we have tried to select the most neutral herbs that would agree with every body profile. That said, if you're on prescription medication, we recommend that you consult your healthcare practitioner first before taking NOOCI supplements.

Can I take TCM herbs if I am pregnant or breastfeeding?

In general, most herbs have not been tested on women who are pregnant or breastfeeding so we suggest that you consult your health practitioner.


How does NOOCI subscription work?

TCM works best when it is taken consistently over a continuous period for maintenance or restoration purposes. To make things easier for you, you can opt for a subscription of NOOCI product(s) so that we can ship you a fresh batch of supplements every month -- shipping is on us, and you receive $5 ($13 off for bundle subscription) off each delivery!

For Noo Air and Noo Moon subscriptions, we suggest that you keep the original container we provide. To reduce waste, we will send you a refill packet of capsules every month -- simply pour them into the original container and voilà!

Can I change or cancel my subscription?

While we recommend that you are consistent with your TCM supplements, you can log into your account to change or cancel your subscription at any time. If you have any questions, you can email us at

Orders & Shipping

Can I use more than one discount code?

Only one discount code may be applied per order.

How much does shipping and how long does it take?

NOOCI offers the following shipping options.

SF Express

Standard shipping - HK$35 (1-3 days)

Free shipping on orders over $500 (1-3 Days)

Do you ship internationally?

We ship domestically within Hong Kong and to the U.S at NOOCI (US). at this time, but stay tuned. Follow us at @my_nooci on Instagram for updates!


Can I recycle the outer box of my supplements?

Yes, our packaging is 100% recyclable -- please recycle them if possible!

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